Refund Policy

At Next Generation Driving Academy, we aim to provide fair, transparent, and consistent refund terms for all learners. By booking a lesson, purchasing a package, or using our services, you agree to the following policy.

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1. Lesson Refunds

Refunds for individual driving lessons are available only under the following conditions:

• If you cancel a lesson with more than 24 hours’ notice, the lesson fee will be fully refunded (if prepaid).

• If you cancel within 24 hours of your scheduled lesson, the lesson fee is non-refundable.

• No-shows will not receive a refund.

Refunds will be processed to your original payment method.

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2. Package Refunds

Prepaid lesson packages are refundable only if no lessons within the package have been used.

To qualify:

• The refund request must be made within 7 days of purchase.

• None of the lessons included in the package may have been completed.

If one or more lessons in the package have been used, the remaining lessons are non-refundable but may still be scheduled and used within the expiry period.

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3. Package Expiry

• Packages are valid for 6 months from the purchase date.

• Expired lesson credits are non-refundable and cannot be extended.

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4. Test Day Refunds

Refunds for test-day packages are subject to the following:

• If a learner cancels with more than 48 hours’ notice, the warm-up lesson portion may be refunded.

• The test vehicle hire portion is non-refundable, as test-day slots are reserved in advance.

• If VicRoads cancels or postpones a test, refunds are not provided, but a makeup warm-up lesson may be offered at our discretion.

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5. Instructor Cancellations

If we must cancel or reschedule a lesson due to:

• Vehicle issues

• Illness

• Unsafe weather

• Personal emergency

• Scheduling errors

You will be offered:

• A rescheduled lesson at no additional cost, or

• A full refund for the cancelled lesson (if prepaid).

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6. Unfit-to-Drive Policy

If a learner arrives to a lesson and is deemed unfit to drive, the lesson will be cancelled and no refund will be provided.

This includes:

• Forgetting to bring a valid learner permit or licence

• Being under the influence of drugs or alcohol

• Extreme fatigue or illness

• Wearing unsafe footwear (heels, slides, thongs)

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7. Behaviour & Safety

We reserve the right to stop a lesson immediately if:

• Dangerous behaviour occurs

• Instructions are ignored

• Abuse, aggression, or harassment is shown

In these cases, no refund will be issued.

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8. Gift Vouchers

• Gift vouchers are non-refundable.

• Vouchers must be used before the displayed expiry date.

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9. How to Request a Refund

To request a refund, please contact us with your full name, lesson date(s), and purchase details:

Next Generation Driving Academy
Email: info@nextgendriveacademy.com.au
Mobile: 0409 644 037
Eastern Suburbs, Melbourne VIC, Australia

Refund requests will be reviewed within 3–5 business days.